FAQs

I can't remember my password, can you reset it?

I can't remember my password, can you reset it?,

You can easily reset it for yourself here:

Lost password page

There is something on the website that doesn't work as it should. Is it my computer?

Our website is optimised for use with Google Chrome and Mozilla Firefox, we don't recommend the use of Internet explorer. If something isn't working please clear your history and cache and try again. We can talk you through this process if you call us.

If the site still doesn't work correctly please email us and we will fix it as soon as possible.

What is your minimum order?

The minimum order value for mouldings is £50 before VAT and the minimum quantity of mountboard is 20 sheets. Smaller quantities can be collected from our trade counter. 

We may have a distributor in your area, please contact us for details.

Do your prices include VAT?

No, VAT(currently 20%) will be added to all prices shown including delivery charges. VAT will not be added to export customers or EU customers who are VAT registered in their respective countries.

What lengths are mouldings?

Polore mouldings are 2.9mtr long. Wooden mouldings are supplied in varying lengths between 2.1mtr and 3.2mtr. When calculating your order value we estimate the length of wooden mouldings but will only charge for the quantity we actually send. If you require a minimum quantity of a moulding please let us know in the special instructions box at checkout. All mouldings are priced by the metre.

Can I pay by credit card?

Yes. We accept payment by credit or debit card via the website or over the phone. There is no surcharge for paying by card.

When will my order arrive?

Orders placed before 11.30am will be despatched the same working day, orders placed after this time may be sent subject to capacity. Mainland UK(excluding Highlands) orders should arrive the next working day, anytime between 9am and 6pm. Please tell us if you are not available for deliveries during these times. Orders to Scottish Highlands & Islands, Northern Ireland and Republic of Ireland will take 3-5 days.

Can I have a sample of a moulding?

We can send you a small 3" sample of a moulding free of charge(postage charge may apply), please email or telephone your request. Alternatively is you want to make a chevron you can order 0.5mtr sample lengths with a £1 charge per sample. If the moulding is in the 'New' section of the website you can take advantage of the Sample Deal where we supply 2 lengths with a 50% discount, these offers are only available on mouldings not previously purchased or sampled. Please note 0.5mtr samples are cut to order so may take a few days.

How do I pack my Morsø Blades when being sent for sharpening?

The blades must be in a wooden box or bolted to a board then packed in a sturdy cardboard box. Please enclose your name and address with each set of blades. Label the outside of the box 'Mainline Mouldings Ltd NG13 9HY Parcelforce Contract P364517'.

Do not tape blade boxes together or use pastic wrap, these can seperate during transport or get caught up in the sorting machinery. Please telephone us should have have any blade packing queries.

My order has arrived but appears damaged, what should I do?

Sign the delivery companies electronic device 'damaged' and contact us immediately. If the goods look completely un-useable then please refuse the delivery and contact us to arrange a replacement.

Can you let me know when a product is low in stock or arrives back in to stock?

Yes, let StockWatch do it for you automatically. Place the item in your 'favourites' section and set the notifications to on. You will receive an email when the product is running low and also an email when it arrives back in to stock.

A moulding I need is out of stock, when will it be available?

The expected delivery dates are shown on the website when you log in. They are updated as soon as we have further information from our suppliers or shipping agents. To receive an email when it arrives, place the item in your favourites section and switch notifications on.

Can I return a product?

All returns must be authorised by us, please telephone 01949 861000. We will only credit full lengths of moulding and full sheets of boards. Faulty products will be collected and credited. We charge the uplift cost(minimum £29.40) for any non-faulty items. We can send a sample free of charge so you can see the mouldings before ordering.

Will a moulding I bought a few weeks ago match your current stock?

Possibly.... We are constantly receiving new stock daily so are unable to guarantee supplying from the same batch. If you are cutting long sides and shorts sides from different deliveries we recommend cutting and joining small test pieces to check they match.

What lengths are the mouldings?

All Polcore mouldings are in 2.9mtr lengths.

Wooden moulding lengths can vary between 2mtr and 3.2mtr. Most are 3mtr but this can't be guaranteed. If you need a minimum length, please let us know in the order comments.

This silver moulding looks gold

Just call it champagne, we always do. Cheers, hic.

Have you got a showroom I can visit?

Yes, our showroom at Langar is open from 8.30am - 4.30pm Monday - Thursday, 8.30 am - 4pm Friday.


Mainline export worldwide