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Materials
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Equipment
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Blade Sharpening
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Skirting Board
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- Estimated Delivery Dates
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- Help – FAQs
- Polcore MouldingsPolcore Mouldings
- Wood MouldingsWood Mouldings
- New
- Sale
- MountboardMountboard
- MaterialsMaterials
- EquipmentEquipment
- Blade SharpeningBlade Sharpening
- Skirting BoardSkirting Board
FAQs
I can't remember my password, can you reset it?
You can easily reset it for yourself here:
There is something on the website that doesn't work as it should. Is it my computer?
Our website is optimised for use with Google Chrome and Mozilla Firefox, we don't recommend the use of Internet explorer. If something isn't working please clear your history and cache and try again. We can talk you through this process if you call us.
If the site still doesn't work correctly please email us and we will fix it as soon as possible.
What is your minimum order?
The minimum order value for mouldings is £50 before VAT and the minimum quantity of mountboard is 20 sheets. Smaller quantities can be collected from warehouse, contact us for details.
We may have a distributor in your area, please contact us for details.
Do your prices include VAT?
No, VAT(currently 20%) will be added to all prices shown including delivery charges. VAT will not be added to export customers or EU customers who are VAT registered in their respective countries.
What types of payment do you accept?
We accept payment by BACS, or credit/debit card via the website or over the phone.
BACS payment;
Sort code: 40-30-24
Account: 74120930
Sorry, we no longer accept cash payments or cheques.
When will my order arrive?
We aim to despatch orders placed before 11.30am the same working day subject to account status or pro-forma payment, orders placed after this time may be still be sent on the same day subject to capacity. Mainland UK(ex Highlands) orders should arrive the next working day, usually anytime between 9am and 6pm. 98.5% of Next Day deliveries are delivered on time, however this is not a guaranteed service. Guaranteed Next-Day and timed deliveries are available at extra cost, we will refund the extra cost should they be delivered late, please phone to arrange.
Our delivery partners assume your premises are clearly signed. Please tell us if you are not available for deliveries during normal business hours.
Orders to Scottish Highlands & Islands, Northern Ireland and Republic of Ireland will usually take 3-5 days.
COVID 19 UPDATE: Some deliveries are taking longer than usual, no guaranteed services are available at this time. We are working with reduced team members, please order early!
Can I have a sample of a moulding?
We can send you a small 3" sample of a moulding free of charge(postage charge may apply), please email or telephone your request. Alternatively is you want to make a chevron you can order 0.5mtr sample lengths with a £1 charge per sample. If the moulding is in the 'New' section of the website you can take advantage of the Sample Deal where we supply 2 lengths with a 50% discount, these offers are only available on mouldings not previously purchased or sampled. Please note 0.5mtr samples are cut to order so may take a few days.
How do I pack my Morsø Blades when being sent for sharpening?
The blades must be in a wooden box or bolted to a board then packed in a sturdy cardboard box, maimum size: 50x50x50cm. Please enclose your name and address with each set of blades. Label the outside of the box 'Mainline Mouldings Ltd NG13 9HY Parcelforce Contract P364517'.
Do not tape blade boxes together or use pastic wrap, these can seperate during transport or get caught up in the sorting machinery. Please telephone us should have have any blade packing queries.
My order has arrived but appears damaged, what should I do?
Sign the delivery companies paperwork or electronic device 'damaged' and contact us immediately. If the goods look completely un-useable then please refuse the delivery and contact us to arrange a replacement.
Contact us before cutting any damaged products as we will usually only credit full(un-cut) lengths.
Can you let me know when a product is low in stock or arrives back in to stock?
Yes, let StockWatch do it for you automatically. Place the item in your 'favourites' section and set the notifications to on. You will receive an email when the product is running low and also an email when it arrives back in to stock.
A moulding I need is out of stock, when will it be available?
The expected delivery dates are shown on the website when you log in. They are updated as soon as we have further information from our suppliers or shipping agents. To receive an email when it arrives, place the item in your favourites section and switch notifications on.
Do you back order products when out of stock?
We usually back order box quantities of mouldings. You will be emailed an order confirmation if an item has been placed on to back order. If you set up Stock Notifications in the Favourites section you will receive an email when the item is available to re-order.
Will a moulding I bought a few weeks ago match your current stock?
Possibly.... We are constantly receiving new stock daily so are unable to guarantee supplying from the same batch. If you are cutting long sides and shorts sides from different batches/boxes we recommend cutting and joining small test pieces to check they match.
What lengths are the mouldings?
All Polcore mouldings are in 2.9mtr lengths.
Wooden moulding lengths can vary between 1.8mtr and 3.2mtr. Most are 3mtr but this can't be guaranteed. If you need a minimum length, please let us know in the order comments or when telphoning your order.
When calculating your order value we estimate the length of wooden mouldings but will only charge for the quantity we actually send. All mouldings are priced by the metre.
Can I return a product?
All returns must be authorised by us, please telephone 01949 861000 or email sales@mainlinemouldings.com . We will only credit un-cut lengths of moulding and full sheets of boards. Faulty products will be collected and credited.
We charge the carriers uplift cost(minimum £29.40) and may charge upto 15% re-stock fee for any non-faulty items. items must be received in saleable condition. Collections are not insured for damages and are sent at your own risk.
We can send a sample free of charge so you can see the mouldings before ordering.
Have you got a showroom I can visit?
Due to Covid 19 our showroom and trade counter are not accessible at the moment. Goods can be collected from our warehouse when pre-arranged. Please email us for details sales@mainlinemouldings.com
Can I have extra catalogues?
Yes. Send a request with your next order to save on postage charges.
Do you offer a chop service?
No. Mouldings are supplied in full lengths only.
This silver moulding looks gold
Just call it champagne, we always do. Cheers, hic.
What are your terms for trading account customers?
Once appoved for an interest free trade account we offer terms of 30 days with payment due at the end of the month following date of invoice: 12th May invoice would need to be paid by end of June.