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Materials
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Equipment
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Blade Sharpening
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Skirting Board
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- Estimated Delivery Dates
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- Help – FAQs
- Polcore MouldingsPolcore Mouldings
- Wood MouldingsWood Mouldings
- New
- Sale
- MountboardMountboard
- MaterialsMaterials
- EquipmentEquipment
- Blade SharpeningBlade Sharpening
- Skirting BoardSkirting Board
FAQs
I can't remember my password, can you reset it?
You can easily reset it for yourself here:
There is something on the website that doesn't work as it should. Is it my computer?
Our website is optimised for use with Google Chrome and Mozilla Firefox, we don't recommend the use of Internet explorer. If something isn't working please clear your history and cache and try again. We can talk you through this process if you call us.
If the site still doesn't work correctly please email us and we will fix it as soon as possible.
What is your minimum order?
The minimum order value for mouldings is £50 before VAT and the minimum quantity of mountboard is 20 sheets. Smaller quantities can be collected from warehouse or we may have a distributor in your area, please contact us for details.
Do your prices include VAT?
No, VAT(currently 20%) will be added to all prices shown including delivery charges. VAT will not be added to export customers but duties may be payable locally.
What types of payment do you accept?
We accept payment by BACS, or credit/debit card via the website or over the phone.
New BACS payment(changed 09/09/20)
Sort code: 40-30-24
Account: 74120930
We no longer accept cash payments or cheques.
When will my order arrive?
We aim to despatch orders placed before 11.30am the same working day subject to account status or pro-forma payment, orders placed after this time may be still be sent on the same day subject to capacity. Mainland UK(ex Highlands) orders should arrive the next working day, usually anytime between 9am and 6pm. 98.5% of Next Day deliveries are delivered on time, however this is not a guaranteed service. Guaranteed Next-Day and timed deliveries are not available at the moment due to driver shortages (Covid).
Our delivery partners assume your premises are clearly signed. Please tell us if you are not available for deliveries during normal business hours.
Orders to Scottish Highlands & Islands, Northern Ireland and Republic of Ireland will usually take 3-7 days.
COVID 19 UPDATE: Some deliveries are taking longer than usual, no guaranteed services are available at this time. We continue to work under government rules so things may take a little longer, please order early!
Can I have a sample of a moulding?
We can send you a small 3" sample of a moulding free of charge(postage charge may apply), please email or telephone your request. Alternatively if you want to make a chevron you can order 0.5mtr sample lengths with a £1 charge per sample. If the moulding is in the 'New' section of the website you can take advantage of the Sample Deal where we supply 2 lengths with a 50% discount, these offers are only available on mouldings not previously purchased or sampled. Please note 0.5mtr samples are cut to order so may take a few days, this service may not be available at busy times as we always prioritise customer orders.
Covid Update: To minimise movement within our length picking area, 0.5mtr samples order are restricted to a maximum of 10 until further notice. You may experience delays with this service during this time.
How do I pack my Morsø Blades when being sent for sharpening?
The blades must be in a wooden box or bolted to a board then packed in a sturdy cardboard box, maimum size: 50x50x50cm. Please enclose your name and address with each set of blades. Label the outside of the box 'Mainline Mouldings Ltd NG13 9HY Parcelforce Contract P364517'.
Do not tape blade boxes together or use pastic wrap, these can seperate during transport or get caught up in the sorting machinery. Please telephone us should have have any blade packing queries.
My order has arrived but appears damaged, what should I do?
Sign the delivery company's paperwork or electronic device 'damaged' and contact us immediately. If the goods look completely un-useable then please refuse the delivery and contact us to arrange a replacement.
Contact us before cutting any damaged products as we will usually only credit full(un-cut) lengths.
Replacements can only be sent in a large enough bundle so it can travel safely through national carrier networks, we would not be able to send a single length for instance but we would refund or add the item to your next order.
Can you let me know when a product is low in stock or arrives back in to stock?
Yes, let StockWatch do it for you automatically. Place the item in your 'favourites' section and set the notifications to on. You will receive an email when the product is running low and also an email when it arrives back in to stock.
A moulding I need is out of stock, when will it be available?
The expected delivery dates are shown on the website when you log in. They are updated as soon as we have further information from our suppliers or shipping agents. To receive an email when it arrives, place the item in your favourites section and switch notifications on.
Do you back order products when out of stock?
We only back order box quantities of mouldings, if anything else is out of stock please add it to your next order. You will be emailed an order confirmation if an item has been placed on to back order and we will contact you to confirm it is still required. If you set up Stock Notifications in the Favourites section you will receive an email when unavailable items return to stock and are available to re-order.
Will a moulding I bought a few weeks ago match your current stock?
Possibly.... We are constantly receiving new stock daily so are unable to guarantee supplying from the same batch. If you are cutting long sides and shorts sides from different batches/boxes we recommend cutting and joining small test pieces to check they match.
What lengths are the mouldings?
All Polcore mouldings are in 2.9mtr lengths.
Wooden moulding lengths can vary between 1.8mtr and 3.2mtr. Most are 3mtr but this can't be guaranteed. If you need a minimum length, please let us know in the order comments or when telephoning your order.
When calculating your order value we estimate the length of wooden mouldings but will only charge for the quantity we actually send. All mouldings are priced by the metre.
Can I return a product?
All returns must be authorised by us, please telephone 01949 861000 or email sales@mainlinemouldings.com . We will only credit un-cut lengths of moulding and full sheets of boards. Faulty products will be collected and credited.
We charge the carriers uplift cost(minimum £32) and may charge upto 10% re-stock fee for any non-faulty items. items must be received in saleable condition. Collections are not insured for damages and are sent at your own risk.
We can send a sample free of charge so you can see the mouldings before ordering.
Have you got a showroom I can visit?
From 19th July 2021
We’re happy to accept visitors to our showroom. If you would like to view our product range, our showroom will be open Monday-Friday 8.30am – 4pm. Visitors must continue to wear masks (we can provide these free of charge if required) and santitise hands upon arrival.
Goods can be ordered by email or telephone and collected the following day, we are unable to add to or change your order when you collect.
For the protection of yourself and our colleagues please continue to observe social distancing when in our premises.
Can I have extra catalogues?
Yes. Send a request with your next order to save on postage charges.
Do you offer a chop service?
No. Mouldings are supplied in full lengths only.
This silver moulding looks gold
Just call it champagne, we always do. Cheers, hic.
What are your terms for trading account customers?
Once appoved for an interest free trade account we offer terms of 30 days with payment due at the end of the month following date of invoice: 12th May invoice would need to be paid by end of June.
Why have shipping charges to Ireland increased?
Following Brexit, from January 1st 2021 shipping companies now charge additional fees for processing consigments through customs. We pay the customs clearance fees but any applicable duties, VAT and storage fees due to late payment are payable by the receiving customer.