DELIVERY & HANDLING
Mainline aim to be transparent with all customers regarding shipping charges and delivery estimates. We work with our delivery partners to ensure parcels are delivered on time to the doorstep of the address provided, between the working hours of 8am and 6pm.
For deliveries by national courier, we have a two-tiered delivery service: Non-Guaranteed Next Working Day and 3 Day. We aim to despatch orders which are placed before 11.30am on the same working day.
The minimum order value for moulding sent by courier is £50 excluding VAT. The minimum order for backing board is 17 sheets and for mountboard is 20 sheets. Smaller orders can be colected from our trade counter by prior arrangement.
Mainline Van Deliveries
It's our priorty for all products to arrive promptly and in excellent condition. Our van delivery fleet is fully tracked so we can keep you updated on arrival times. If you are within our van delivery area you will be presented with this shipping option at checkout.
Mainline uses route optimisation for efficient delivery: it saves times, reduces fuel consumption and lowers our carbon footprint.
Customers within our van delivery area can request pick ups and drop offs for blade sharpening and glass recycling services free of charge with their deliveries.
Delivering to
UK Mainland
(Excl. Highlands)
For orders placed before 11.30am
Web Orders:
Next Day Delivery
FREE
on orders over £95 (excl. VAT)
£9.95
on orders below £95 (excl. VAT)
Telephone Orders:
Next Day Delivery
£14.95
For orders placed before 11.30am
Telephone Orders:
3 Day Delivery
FREE
on orders over £150 (excl. VAT)
£9.95
on orders below £150 (excl. VAT)
Delivering to
Northern Ireland
Web Orders
FREE
on orders over £140 (excl. VAT)
£18
on orders below £140 (excl. VAT)
Telephone Orders
FREE
on orders over £170 (excl. VAT)
£18
on orders below £170 (excl. VAT)
Delivering to
Republic of Ireland
Web Orders
FREE
on orders over £500 (excl. VAT)
£120
on orders below £500 (excl. VAT)
Telephone Orders
FREE
on orders over £500 (excl. VAT)
£120
on orders below £500 (excl. VAT)
Delivering to
Isle of Man & Scottish Islands
Web Orders
FREE
on orders over £250 (excl. VAT)
£39
on orders below £250 (excl. VAT)
Telephone Orders
FREE
on orders over £300 (excl. VAT)
£39
on orders below £300 (excl. VAT)
Delivering to
Scottish Highlands
Web Orders
FREE
on orders over £160 (excl. VAT)
£24
on orders below £160 (excl. VAT)
Telephone Orders
FREE
on orders over £180 (excl. VAT)
£24
on orders below £180 (excl. VAT)
RETURNS
In the event you would like to return or query a product or price, please contact the team by email within five working days of receiving the order. Our email is: sales@mainlinemouldings.com
All returns must be authorised by our team. When we receive your query we can advise you of our charges and collection arrangements. We will only credit un-cut lengths of moulding and full sheets of boards. Faulty products will be collected and credited.
We charge the carriers uplift cost (minimum £32) and may charge up to 10% re-stock fee for any non-faulty items. Items must be received in saleable condition. Collections are not insured for damages and are sent at your own risk.
Don't forget we do offer free of charge samples so you can see our mouldings before ordering.
MY ORDER HAS ARRIVED BUT...
Sometimes despite our best efforts, orders can sustain damage during transportation.
Please sign the delivery company's paperwork or electronic device 'damaged' and contact us immediately. If the goods look completely un-useable then please refuse the delivery and contact us to arrange a replacement. Take photos of any damaged packaging and / or products. Please send these to our email: sales@mainlinemouldings.com or WhatsApp message: 07521 419149
Contact us before cutting any damaged products as we will usually only credit full (un-cut) lengths.
Replacements can only be sent in a large enough bundle so it can travel safely through national carrier networks, we would not be able to send a single length for instance but we would refund or add the item to your next order.